Transfer your Solution Manager tickets

MAINTENANCE OF SAP SOLUTION MANAGER 7.0 IS OVER SINCE 2013

You want to use the new version of SAP Solution Manager 7.1. Two options are available to you, install a new system or upgrade your existing system (upgrade). In both scenarios you will have to make available to your end users two options for managing Service Desk or ChaRM tickets. In the case of a new installation, maintaining the 7.0 Machine doubles your SAP Solution Manager operating expenses. The solution recommended by SAP - in SAP Note 1567003 - is to have a dual use of both SAP versions until the closing of all the tickets in the old version. No solution is given with regards to migrating ancient (back log) tickets in the event of a change of machine (new installation).

You wish to use SAP Solution Manager Service Desk 7.1 to reduce your licensing costs for your Service Desk tool. Using the SAP Solution Manager Service Desk is free for SAP customers with a maintenance "Enterprise Edition" or "Max Attention".

The problems you are facing are:

  • How to manage the ongoing incidents handled by the tools in place?
  • How to keep the tickets' history and attachments related thereto when switchover to SAP?

Inventy has designed a migration tool that meets all of these issues. This allows a complete migration in one weekend!

SoMiTo - Solman Migration Toolkit

 

More than one million tickets have already been migrated with SoMiTo at nearly a dozen of satisfied customers!

Each context being different, SoMiTo provides a set of "plugs" that allows the extraction (of a Solman 7.0) whereby an injection of an information field in the cutomers' preferred format (Solman 7.1).​

Depending on your 7.0 / 7.1 and your choice of mapping parameters, SoMiTo settings are made on your SAP Solution Manager to best meet your needs.

Finally get the support from SAP on your SAP Solution Manager 7.1!

Migrate your tickets for Service Desk (SAP Solution Manager, BMC Remedy, Service Now, Lotus Notes, etc.) or Charm to SAP Solution Manager 7.1.  in one weekend and reduce your expenses and licensing costs.

Time & Costs

  • 90% average cost reduction
  • 85% migration time reduction

Security

  • 80% reduction of migration risk
  • Reduce the likelihood of Human error

Migration & Maintenance Scope

  • Allows migration of information - not seizable - manually (logs, journals, etc.)
  • One software to maintain post-migration (Solman 7.1)

End user satisfaction

  • Use of a single tool (Solman) - "Easy Switch"
  • Improves user experience with new tool - uninterupted service

Return on investment when implementing SoMiTo differs depending on settings. In some companies using SAP, ROI is achieved after just two months.